Desktop Management

Cyrus IT operates a desktop Management service capable of managing over 2000 end – users around globally

Support and Service is a Segment of Cyrus Information Technologies (Pvt) Ltd. Expertise a Pioneer in Multi-vendor maintenance services and IT infrastructure management in Sri Lanka. Cyrus IT provides maintenance support for many mission critical applications and Hardware Solution which includes:

Availability services for Hardware and Software services.
✓Direct Technical Engineer Support for Enterprise hardware and Support
✓Facility Management
✓IT Outsourcing
✓24/7 365 Days Support Services for Critical Customers
✓24x7 Global Tech support






Manage services


Our Managed Services resource provides a full range of IT outsourcing for infrastructure, applications and ongoing user support. With their day-to-day contact with our clients, they are absolutely critical in building and sustaining good long-term relationships and in delivering essential operational intelligence.

Cyrus IT is able to provide a consistent support and Interface to its clients in Sri Lanka. The combined skill sets comprises several qualified and skilled engineers, technical consultants and experience Project Managers


Desktop and End User support

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Enterprise Support

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Network support

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AMC Support

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Professional services

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Desktop and End User support

Outsourcing your end user support services to Cyrus IT will enable your business to transfer the operation and management of your desktop environment and processes to our highly qualified and trained technicians, leaving you free to concentrate on your core business and immediate priorities. We ensure that each end user has the right tools available to them to increase productivity and satisfaction levels.


With Cyrus IT managing your desktop environment, you will experience robust security for your data and infrastructure, allowing your IT staff to focus solely on delivering the technology solutions to meet company’s business objectives. Our knowledge and expertise encompasses managing multi-vendor desktop environments as well as our own end-user computing solutions. This is of high value to our clients as it gives them the peace of mind knowing that with Cyrus IT managing their desktop environment, they are truly safe in the hands of trained specialists.

Enterprise Manage services

Cyrus IT has significant experience configuring and managing server and storage infrastructure in large organizations, and has technical experts in server and storage networks. Cyrus IT is a Microsoft, VMware, EMC, Gate Protect, CISCO, and HP partner. In addition we constantly build on our already substantial experience with emerging and enterprise class technologies such as public, private and hybrid clouds, n-tier application architecture and virtualization technologies. Timely delivery, responsive operations control, infrastructure management and proactive activities such as capacity management Help ensure continued effectiveness and availability of our customers’ IT infrastructure.


Network Infrastructure support

We are a leading IT Managed Service Provider (MSP) serving the Srilanka and global market for SMBs. Our Network infrastructure support solutions are designed to help businesses embrace the technological advancements of today’s world and tomorrow’s world. From Small medium organization to Enterprise organization Cyrus IT can tailor the solution to meet your own particular needs. For a single monthly price per seat, you will be free from the issues surrounding managing your Network environment and keeping pace with technological change, and give your users the service they need.


AMC Support

We at IT Solutions & Services professional Computer AMC Service provider in New Delhi, have expert and Certified Computer Software, hardware, networking and Server Engineer. Now you don’t need to worry about daily computer hardware, software, networking etc. issues. Our Engineers are able to understand and resolve all types of IT issues within the minimal time period and provide you satisfactory service to give you best IT AMC Service experience.


Maintenance and upkeep of hardware is one of the biggest opportunities in the Srilanka and global hardware market. Cyrus IT is superbly positioned to take advantage of the coming boom in the market for repair, maintenance and incremental replacement of computer hardware, parts and peripherals.


We offer Annual Maintenance Support (AMC) services with installation and commissioning as well as maintenance and critical services, as well as warranty Upgrade Packs.


Professional Services

“Our professional services help customers take back control of their IT systems. We ensure business continuity. WE DESIGN IT, INSTALL IT, UPDATE IT, Monitor it and MANAGES IT, so you can run your business”.


✓End-to-end deployment of Networking
✓Cyber Security & IT Infrastructure upgrade
✓Technology Migrations
✓Building Data Centre
✓O365 Migrations
✓AD Migrations
✓Domain Migrations
✓Server Migrations
✓Data center relocations
✓Product training and Educations



We are committed to providing our client’s with the highest level of proactive, quality service tailored to their unique needs.

“..Managed services provide affordable solutions to the complex technology problems of small businesses for a fixed monthly fee..”


On Site Technicians

Cyrus IT offers the option of having an onsite IT technician(s) that are highly trained and qualified to provide quality support and services. This will be a Cyrus IT employee and will be supported by the service desk team to ensure a premier support service at all times. Working hours and all other aspects will be agreed upon and included as part of the managed desktop support agreement. We will provide cover in the event of sickness and holiday, and take full employer and employee responsibility. All our Onsite Support engineers are highly qualified and trained to provide a fist class on-site support.

All our engineers are well certified by industry leading vendor certifications such as Microsoft, Dell, HP, CISCO, VMware, etc. Cyrus IT engineers are up to date qualified with latest technology and products.

24 x 7 Tech Support TEAM

Our technical staff are highly qualified and trained to provide a first class support to our customers. The Service Desk support team includes:

 Technical team who ensure all operational tasks are completed to maintain the systems.

 3rd Line Support Team who specialize in the different technology areas providing a much deeper level of knowledge for troubleshooting.

 Security Management team who dedicates themselves to ensure a robust, safe and protected network whilst making certain that all security compliance and regulations are met. Their process is the foundation for all of the services Cyrus IT provides.